Senior Technical Program Manager

Amazon Jobs | Detroit, MI

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Posted Date 2/11/2020
Description

Are you ready for a career-defining opportunity to reinvent one of the world's largest e-commerce marketplaces? Millions of third-party Sellers and Vendors worldwide run a variety of businesses through the Amazon Marketplace. As we continue to innovate on behalf of our customers, we are looking for a Senior Technical Program Manager to build tools that enable the next generation of analytics for our customer experience and lead a highly visible engineering excellence initiative with significant business impact. This role works closely with Technical Directors, VP’s and Principal Engineers to identify patterns, set goals, and drive cross-organization collaboration across the entire North American Consumer team.

About Amazon Selling Partners
We provide the tools that enable Sellers and Vendors to successfully engage with Amazon. Both of these audiences are a critical part of Amazon’s ecosystem to deliver on our vision of offering the earth’s largest selection and lowest prices.

What you bring
As a Senior Technical Program Manager, you will be responsible for projects that span across the organization and raise the bar for our North American Consumer Technical Community. You will:
· Own the long-term vision, strategy, and roadmap for your product portfolio, including our innovative analytics platform that is redefining how we measure and improve Amazon's already best-in-class customer experience
· Partner with business and technology stakeholders and leaders across the organization to drive strategic initiatives through leadership and influence
· Operate with significant autonomy to deliver results and achieve the goals and objectives of both your team and the broader organization
· Own and deliver engineering excellence goals impacting teams across the organization, communicate progress and manage Director and VP stakeholder expectations
The right candidate will have proven Program Management skills and the ability to translate technical needs and pain points into projects or programs that scale. Additionally, the ideal candidate will have excellent communication skills (verbal and written), meticulous attention to detail, and ability to work with technical teams across various groups to create strategy for and drive programs. Most of the project teams you’ll be working directly with are volunteers to the effort so being able to influence without authority will be very important to this role and your success. To be successful in this position, you must be highly motivated, creative and a self-starter with strong time management skills who is able to see the big picture, execute flawlessly, and drive against timelines and project roadmaps.

BASIC QUALIFICATIONS

· A Bachelor’s degree in a related technical field or equivalent experience
· 6+ years relevant work experience in training, coordination, and/or high-technology
· Strong knowledge of Microsoft Outlook, Microsoft Word and SharePoint and superior knowledge of Microsoft Excel
· Excellent planning, time management, prioritization and organizational skills
· Demonstrated understanding of agile methodologies and their application to manage program effectively
· Exceptional written, verbal, and interpersonal communication skills
· Demonstrated ability to influence, develop productive working relationships, and lead technical teams and key stakeholders at different management levels from different business functions
· Ability to work in a highly ambiguous environment
· Demonstrated ability to work independently and autonomously

PREFERRED QUALIFICATIONS

· Master’s degree in design, human-computer interaction (HCI), or equivalent professional experience
· A Master's Degree in Business or Engineering
· A deep empathy for the customer's experience, and the ability to translate it into new features, products, and businesses
· Experience launching consumer-facing products and services in high growth environment
· Agile product development experience and skill
· The ability to communicate, persuade and influence, both verbally and in writing
· Strong quantitative analysis and critical thinking skill

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