IT Support Specialist (Grand Rapids)

Are you looking for a great opportunity in IT to build a foundation of technical skills and knowledge? Would you like exposure to different areas of the IT field? Are you looking for a role where you can quickly develop into an integral role within the department? Now is your chance – apply today!

Custom Profile is an employee-owned company that develops and manufactures specialty thermoplastic profile extrusions and sub-assemblies with locations in Grand Rapids, Michigan, Camden, SC and Juarez, Mexico. Our in-house tooling design and fabrication allows for complete control of quality and reduced lead times. The company boasts a blue-chip customer base, including Herman Miller, Haworth, Hon/Allsteel, Steelcase, Whirlpool, Electrolux, GE Appliance, 3M and others. 

Benefits/Compensation

• Competitive Salary and performance based bonuses
• Medical/Dental/Vision
• Life Insurance
• Short and Long Term Disability
• Flexible Spending and Health Savings Accounts
• 401k with company match
• Gym Reimbursements

Essential Duties and Responsibilities: 

• Responds to user request for software/hardware service or support both onsite and remote locations.
• Installs, configures, maintains, and troubleshoots a wide range of software used throughout the organization.
• Trains users in startup, basic and advanced use of software programs. May provide group training on request.
• Active participant in cross functional teams, committees, or special projects with the objective of personal development or mentoring other employees in an area of expertise.

Qualifications and Requirements:

• Associate Degree plus a minimum of two years previous experience in Information Technology and/or Customer Service required; a suitable combination of education and experience will also be considered.
• Strong communication skills.
• Strong problem solving skills.
• Excellent organizational, assessment, and follow up skills.
• Strong Microsoft Office skills (Access, Excel, Outlook, PowerPoint).
• Willingness to learn and accept progressively more responsibility within the Information Technology department.

Physical Demands:

• Be able to lift and/or move up to 50 lbs.
• Noise level in work environment is moderate.
• Safety glasses, hearing protection and closed toe shoes must be worn on the production floor.
• Limited travel but may be required.