IT Support Specialist (Grand Rapids)

Custom Profile | Grand Rapids, MI

Posted Date 5/12/2023

Custom Profile is seeking an IT Support Specialist for our Grand Rapids, MI location.

Are you looking for a great opportunity in IT to build a foundation of technical skills and knowledge? Would you like exposure to different areas of the IT field? Are you looking for a role where you can quickly develop into an integral role within the department? Now is your chance – apply today!

Custom Profile is an employee-owned company that develops and manufactures specialty thermoplastic profile extrusions and sub-assemblies with locations in Grand Rapids, Michigan, Camden, SC and Juarez, Mexico. Our in-house tooling design and fabrication allows for complete control of quality and reduced lead times. The company boasts a blue-chip customer base, including Herman Miller, Haworth, Hon/Allsteel, Steelcase, Whirlpool, Electrolux, GE Appliance, 3M and others. 


  • Competitive Salary and performance based bonuses
  • Medical/Dental/Vision
  • Life Insurance
  • Short and Long Term Disability
  • Flexible Spending and Health Savings Accounts
  • 401k with company match
  • Gym Reimbursements

Essential Duties and Responsibilities: 

  • Responds to user request for software/hardware service or support both onsite and remote locations.
  • Installs, configures, maintains, and troubleshoots a wide range of software used throughout the organization.
  • Trains users in startup, basic and advanced use of software programs. May provide group training on request.
  • Active participant in cross functional teams, committees, or special projects with the objective of personal development or mentoring other employees in an area of expertise.


Qualifications and Requirements:

  • Associate Degree plus a minimum of two years previous experience in Information Technology and/or Customer Service required; a suitable combination of education and experience will also be considered.
  • Strong communication skills.
  • Strong problem solving skills.
  • Excellent organizational, assessment, and follow up skills.
  • Strong Microsoft Office skills (Access, Excel, Outlook, PowerPoint).
  • Willingness to learn and accept progressively more responsibility within the Information Technology department.

Physical Demands:

  • Be able to lift and/or move up to 50 lbs.
  • Noise level in work environment is moderate.
  • Safety glasses, hearing protection and closed toe shoes must be worn on the production floor.
  • Limited travel but may be required.
Job Type
Full time
Apply normally -or AIP (Apply in Person)
Normal (Candidates apply normally)

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