Customer Service Team Leader - W Eight Mile Road, Detroit

Meijer Inc. | Detroit, MI

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Posted Date 1/11/2019
Description

Currently, Meijer is looking for a Customer Service Team Leader. The individual selected for this position will be responsible for managing the daily front-end operations of a retail store to ensure customer satisfaction by providing skill development and on-the-job training for all front-end team members to meet sales, profit, service level, and productivity and expense objectives on a Period basis.


Key responsibilities include:

  • Ensuring full service carryout for all customers as policy dictates

  • Maintaining a friendly selling approach to customers that is in line with commitment to the Meijer Friendly program

  • Overseeing and ensuring prompt, efficient and accurate check out of customers

  • Developing and implementing solutions for problems and issues that will arise on the front-end

  • Maintaining productive, clean, organized, well-stocked front-end operation within stated guidelines

  • Exhibiting, training, ensuring and enforcing proper scanning and bagging procedures

  • Controlling and minimizing inventory shrinkage ensuring proper register procedures, properly recording sales and following (checkpoint) electronic article surveillance procedures

  • Managing the cashier performance reporting process and coach/discipline team members

  • Communicating all price discrepancies to the Freshness and Pricing Manager

  • Ensuring the execution of proper training to all team members regarding company policies/procedures

  • Ensuring compliance with all federal and state regulations regarding governmental programs

  • Maintaining company standards regarding the parking lot and exterior of the location, including trash receptacles, sidewalk area and entryway areas

  • Proper training of all new front-end team members regarding all company policies, procedures and programs regarding front-end operations

  • Enforcing dress code and grooming standards to Meijer policy

  • Writing and managing the front-end schedules in order to achieve first class service levels while achieving expense control objectives

Qualifications:

  • Oral and written communication/language and mathematical skills
  • Speak clearly and persuasively in positive or negative situations
  • Listen and gets clarification; Responds well to questions
  • Write clearly and informatively
  • Present numerical data effectively
  • Carry out supervisory responsibilities in accordance with Meijer polices and applicable laws
  • Must have the ability to lift up to 50 lbs.
  • Must have the ability to read and interpret documents such as department manual
  • Must have the ability to write routine reports and correspondence
  • Must have the ability to calculate figures and amounts as discounts, interest, commissions, proportion, and percentages
  • Make self-available to staff; assist with developing subordinates' skills and encouraging growth
  • Continually works to improve supervisory skills
  • Ability to prioritize work tasks, multi-task, and maintain focus
  • Contribute to building a positive team spirit
  • Show respect and sensitivity for cultural differences
  • Promote a harassment-free environment
  • Accept responsibility for own actions
  • Align work with strategic goals
  • Ability to communicate effectively with customers
  • Work within approved budget
  • Contribute to profits and revenue
Job Type
Full time

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