Customer Service Representative

AAA- The Auto Club Group | Grand Rapids, MI

Posted Date 3/07/2018

AAA is now hiring for Temporary Full-Time Customer Service Representatives Be someone's hero every day!

Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most! There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.

You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:
Responding to emergency road service requests in a call center environment
Listening to members and identifying their problem
Performing geographical location spotting and data entry
Seeking a solution to get the member back on the road
Analyzing member accounts to determine additional products and services that benefit the member

This is a challenging and rewarding position that requires passion and commitment to the well-being of others. If you think you are right for this role, you will need to be able to:
Navigate through a P.C. and multiple applications
Provide a high level of customer service in a professional environment


To prepare you for this exciting opportunity, we offer:

Full-time paid Training (2 Weeks)
Beginning April 2, 2018 
Monday through Friday from 12:00 pm - 8:30 pm
Afternoon/evening/weekend shifts available after training

As a reward for your passion and commitment, we offer:
Competitive base pay of $12.60/hour to start + shift premium for evening and overnight timeframes
Opportunity for up to a $1 pay increase after 90 days based on performance
Career advancement potential with up to an additional $1 increase in pay after 6 months
Potential to work remotely after completion of 6 months of demonstrated superior performance
Employee recognition program
Rewarding, fast-paced environment
Employee Assistance Program
Employee Referral Bonus

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
6 months work experience
High School Diploma or equivalent

Salary12.60 Hour
Customer Service

Share this job

Address3235 Eagle Park Dr. Ne
Grand Rapids, MI 49525