Join a dynamic team that puts customer satisfaction, safety, and integrity first! We’re hiring a Logistics Account Manager to prospect and acquire new customers, manage accounts, coordinate freight logistics, and provide backup support to our ICE fleet dispatch.
This position is part of ICE, a small but vital division of Etna Supply. While ICE operates as a smaller fleet within the larger Etna organization, you’ll enjoy the backing, stability, and benefits of a company with more than 60 years of success.
This challenging, fast-paced role does require navigating a competitive market with the unique demands of a smaller operation. Success in this role calls for adaptability, resilience, and creative problem-solving.
If you’re a motivated sales professional who thrives in a hands-on, competitive environment—and you’re excited about growing a small fleet with the support of a well-established company—we’d love to connect with you.
We are an Equal Employment Opportunity/Affirmative Action Employer.
What We Offer:
- Competitive compensation and benefits package, including quarterly bonuses!
- 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
- Professional development opportunities to support your growth.
- A collaborative and inclusive work environment that values your contributions.
- The fun challenge of working in a fast-paced, multi-location, diverse business function environment.
Essential Responsibilities:
- Build and manage relationships with customers, ensuring a positive customer experience
- Meet or exceed sales and profit goals by developing a strong sales pipeline
- Prospect and secure new customers while growing existing accounts
- Source reputable, safe carriers for freight services
- Provide customer quotes, negotiate contracts, and optimize profits
- Plan, coordinate, and track shipments from pickup to delivery
- Resolve transportation issues quickly and professionally
- Keep accurate records of transactions and communications
- Collaborate with the Marketing team to attract and retain customers
- Provide backup support to the ICE fleet dispatch team
- Stay informed of market trends and DOT/FMCSA regulations
- Ensure compliance with all federal, state, and local transportation laws
Knowledge, Skills, and Abilities:
- Strong communicator and relationship builder with excellent customer service skill
- Proactive problem-solver who thrives under pressure
- Organized, detail-oriented, and able to manage multiple priorities
- Sales-driven mindset with negotiation skills to close deals
- Comfortable working independently and collaboratively
- Proficient in Microsoft Office and able to learn industry-specific software
- Working knowledge of DOT, FMCSA, and OSHA regulations (preferred but not required)
Requirements:
- High school diploma or equivalent
- 6+ months experience in logistics, transportation, or sales preferred (or equivalent
- combination of education and experience)
- Basic understanding of business financials, contracts, and insurance documentation
- Ability to add, subtract, multiply, and divide
- Ability to maintain professionalism and confidentiality
- Effective communication and interpersonal skills
Physical Demands and Work Environment:
The physical demands and work environment described below outline the requirements to perform this job. Reasonable accommodations may be made for individuals with disabilities.
- Ability to sit, talk, hear, and use hands frequently
- Frequently uses computer and phone; occasionally lift-up to 25 lbs.
- Must maintain focus and alertness in a safe and consistent manner
- Must pass a substance abuse screening