Service Team Leader ( 40hrs) E Michigan Ave Jackson, Mi

Meijer Inc. | Jackson, MI

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Posted Date 2/12/2019

Currently, Meijer is looking for a Service Team Leader. Plans, directs and supervises team members in the day to day operations of the Service department. Serves as the mentor and coach for all Service team members. This position spends the majority of the time on the sales floor interacting with customers and team members.

Key responsibilities include:

  • Responsible for staffing selection and hiring to achieve staffing needs
  • Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions
  • Documents and applies disciplinary actions and makes recommendations concerning discharge
  • Serves as the mentor and coach for all Service and systems team members
  • Models exceptional, fast and friendly customer service
  • Reviews Customer Survey and customer feedback from previous day or week
  • Communicates the Meijer Friendly initiative in all team meetings and conversations
  • Assists Service team members with day-to-day tasks including the following tasks: retrieving shopping carts from the parking lot, picking up trash, scanning customer items for purchase and placing the items into bags, receiving payment from customers and handling receipts, maintaining the cleanliness of the front end of the store, and assisting customers with purchases
  • Responsible for cash control, cash drops, and cash audits
  • Monitors and ensures that safety procedures are followed
  • Ensures the Service team is thoroughly trained in all aspects of their jobs and have completed all required training
  • Spends a generous amount of time on the sales floor to assure a pleasant shopping experience for customers
  • Reviews sales goals, supply costs, stock loss/shrink results and goals
  • Reliable and consistent attendance required
  • Oversees cash office daily balancing procedures
  • Oversees Systems team members in daily, weekly, and monthly procedures
  • Performs other duties as assigned


  • High school diploma or its equivalent required
  • 2-3 years of related retail experience
  • 1 year of management experience
  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
  • Demonstrated ability to resolve conflict and by addressing root cause issues
  • Demonstrated ability to manage multiple tasks
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
  • Demonstrated ability to lead an organization that practices working safely at all times
  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders
  • Successful completion of all required certifications
Job Type
Full time

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