Medical Secretary

Metro Health | Wyoming, MI

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Posted Date 2/24/2022

Medical Secretary - Cardiovascular Physicians Practice * Days - 40 hrs/wk (SIGN-ON BONUS ELIGIBLE)

Shift: Days

General Summary:

Create a welcoming atmosphere for patients coming to visit to the cardiovascular department. Accurately update and enter data to the computer system to allow for services and billing.


  1. Knowledge of Medical practice protocols related to the check out process
  2. Knowledge of manual/computerized check out process and system
  3. Knowledge of customer service principles and techniques
  4. Complies with the organization mission, values, policies and procedure while performing duties
  5. Displays courteous confidential and tactful behavior when communicating with patients, families or other health team members
  6. Communicating effectively with physicians/clinicians about patient appointments
  7. Accurate in data entry
  8. Customer service skills
  9. Ability of multitask effectively, dealing with customers, office patients, staff and others pleasantly
  10. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
  11. Ability to analyze situations and respond appropriately
  12. High school diploma or equivalent
  13. DAA

Essential Functions and Responsibilities:

  1. Within Epic, conduct patient registration, collection of copays, and check-out duties with a high level of customer service, accuracy, and speed. Schedule consult or follow-up appointments, testing and/or procedures as requested by providers. Provide patient education regarding testing and procedure instructions.
  2. Promptly answer incoming phone calls, create telephone encounters and direct urgent patient needs to nursing staff.
  3. Follow department policies for patient registration, insurance verification, and obtaining prior insurance authorizations as needed. Maintain HIPAA requirements at all times.
  4. Maintain daily in-baskets and work queue tasks.
  5. Maintain physician recall list and rescheduling reports.
  6. Schedule internal and external referrals. Effectively communicate with referring provider offices.
  7. Print daily schedules and verify medical records for upcoming patient appointments. Requests medical records as needed.
  8. Scan pertinent patient information, testing reports, and labs to patient chart.
  9. Distribute mail and faxes.
  10. Other duties as assigned with reliable and predictable attendance.

Requisition #: req4849

FTE status: 1

On-call: No

Weekends: Yes

Job Type
Full time
Sign-On Bonus

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