Customer Service Representative/Inside Sales

DeWys Manufacturing, Inc. | Marne, MI

Posted Date 6/10/2021

DeWys Manufacturing seeks Customer Service Representative/Inside Sales.

Our Inside Sales team is in immediate need of a skilled Customer Service Representative to assist with responding to quote requests, technical product support, order management, and customer concerns.

Customer Service Representative Responsibilities:

  • Data entry
  • Communicating with customers on a regular basis
  • Management of new part numbers ensuring accurate pricing and drawing revisions are on file.
  • Facilitate customer expedite requests, order move out requests, and any order changes.
  • Initiate engineer change requests.
  • Collaborate with production team members to handle shortages, expedite requests, and tracking parts in production.
  • Assists quality assurance in rework, replacement, or credit of nonconforming products.
  • Responds to all customer complaints regarding billing, services rendered, or products received and referring complaints to designated internal department for further investigation.
  • Customer Service Representative Qualifications:

  • Must have prior customer service experience preferably in a manufacturing company
  • Prefer an Associate’s degree in general business or equivalent
  • Must be proficient in the use of Microsoft Office, possess excellent typing skills and oral/written communication skills
  • Ability to read, analyze, and interpret sales forecasts, contracts, technical procedures, government regulations and legal documents
  • Strong attention to detail, customer servant attitude, and team player mentality
  • DeWys Manufacturing continues to grow right here in West Michigan. To do so, we need dedicated team members who are capable of performing our type of precision manufacturing and fabrication jobs. We need people in of future team members in a variety of skilled trades occupations looking for an opportunity of growth, development, and advancement throughout their career. Along with a range of growth opportunities, we offer a variety of benefits including flexible scheduling, air-conditioned shop, and the benefits listed below.

    Benefits Include:

    • Medical, Dental, Vision
    • Life Insurance
    • Short/Long term disability
    • 401(k) matching
    • PTO & Holidays
    • Tuition Reimbursement
    • Team member assistance program(EAC)
    • Paid training through the DeWys University

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