Design Connect Sales Support Specialist

Home Depot | Atlanta, GA

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Posted Date 7/20/2021
Description
POSITION PURPOSE

The DesignConnect Sales Specialist is a part of a centralized, contact center design team. DesignConnect is focused on connecting our kitchen experts with our customers kitchen and bath projects.

DesignConnect Sales Specialists takes inbound inquiries from both internal and external customers via telephone, e-mail, and fax and provide customers with information on product features, advantages and benefits, and make suggestions about related merchandise and installation services. Associates in this position provide fast, friendly service to customers and are responsible for assessing their needs and providing assistance. They know how to properly greet, qualify, recommend, and close sales for customers kitchen and bath projects.
DesignConnect Sales Specialists focus on providing an effortless customer experience and to ensure an effective hand-off to our Kitchen and Bath Designers at The Home Depot.


MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

30%-Engage customers in a positive and professional manner via phone and online, answering customer inquiries and determining customer needs to provide appropriate solutions within THD products and services.
20%-Support THD store associates contacting DesignConnect for assistance.
15%-Follow up on countertop and other kitchen and bath product quotes with customers, converting to sales.
15%-Assist customers with kitchen and bath product purchases.
10%-Respond to online customer ask a kitchen expert inquiries.
10%-Assist in new project assignment to designer team and maintain associated record keeping; Monitor data and related duties as assigned by the Supervisor.

NATURE AND SCOPE

This position reports to DesignConnect Supervisor or Manager, Operations Process Design Connect.
This position has no Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required: HS Diploma/ GED

Years of Relevant Work Experience: 1 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
Contact Center Experience Sales aptitude including the ability to close the sale, presentation skills, initiative/persistence, adaptability and professionalism Some experience in Design, Retail, Specialty Sales, etc. Knowledge of CDM, and/or CRM such as Salesforce Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Excellent organizational skills Ability to work independently and with a team Strong verbal and written communication skills 

Knowledge, Skills, Abilities and Competencies:
Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges.
Accuracy: Ensure all customer information is input correctly and free of errors when calculating estimates for customers, placing orders and collecting payment.
Drives Results: Delivers on commitments and expectations.

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