The DesignConnect Sales Specialist is a part of a centralized, contact center design team. DesignConnect is focused on connecting our kitchen experts with our customers kitchen and bath projects.
DesignConnect Sales Specialists takes inbound inquiries from both internal and external customers via telephone, e-mail, and fax and provide customers with information on product features, advantages and benefits, and make suggestions about related merchandise and installation services. Associates in this position provide fast, friendly service to customers and are responsible for assessing their needs and providing assistance. They know how to properly greet, qualify, recommend, and close sales for customers kitchen and bath projects.
DesignConnect Sales Specialists focus on providing an effortless customer experience and to ensure an effective hand-off to our Kitchen and Bath Designers at The Home Depot.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
30%-Engage customers in a positive and professional manner via phone and online, answering customer inquiries and determining customer needs to provide appropriate solutions within THD products and services.
20%-Support THD store associates contacting DesignConnect for assistance.
15%-Follow up on countertop and other kitchen and bath product quotes with customers, converting to sales.
15%-Assist customers with kitchen and bath product purchases.
10%-Respond to online customer ask a kitchen expert inquiries.
10%-Assist in new project assignment to designer team and maintain associated record keeping; Monitor data and related duties as assigned by the Supervisor.
NATURE AND SCOPE
This position reports to DesignConnect Supervisor or Manager, Operations Process Design Connect.
This position has no Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time. Additional Environmental Job Requirements: