Full Stack Conversational Designer

Gordon Food Service | Wyoming, MI

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Posted Date 11/27/2024
Description

The Full Stack Conversational Designer is a member of the Digital Product Team responsible for AI training, designing conversation flows, and content creation for chatbot & voice experiences, leveraging large language models (LLMs) to craft engaging and effective interactions. Works closely with the product management team to ensure that we are building the right things at the right time. Responsible for understanding the market and both internal and external customer needs. Keeps quality at the forefront of the team’s efforts and collaborates with people from business and technical backgrounds daily.

Essential Functions:

  • Execute along the entire design process from strategy to research to final UI, and when appropriate even code
  • Anticipate customer intent so interaction with the virtual agent is as smooth and positive of an experience as possible
  • Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience
  • Turn data into understanding; using the analytics and insight from data to improve conversational flows
  • Turn knowledge or complex business process into a natural conversation
  • Structure conversations (flows)
  • Research to understand how people talk and what their needs our, specific to our bots
  • Study different ways that users ask for things or express the same idea
  • Write and test sample dialogues to inform design of conversational experiences
  • Build and integrate Dialogflow agents to power intuitive, user-centered conversations
  • Create best practices for conversational experiences
  • Turns words into resonating dialog
  • Adding tone of voice and personality(persona) to the conversations
  • Apply psychology- understanding the human centric part of the conversation
  • Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals.
  • Collaborate with product management to use customer feedback, research,  market and data analysis to validate product/service roadmap direction.
  • Collaborate daily with cross-functional teams to solve problems, provide feedback, and accept completed work. 
  • Collaborate with marketing, web, business leads, customer care, IT, and finance to identify, design, deliver, and report on assigned services/products.
  • Prepare and participate in PI planning, iteration planning, backlog refinement, demos, and retrospectives.
  • Performs other duties as assigned.
  • Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions.
  • Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices.
 

Knowledge / Skills / Abilities:

  • Excellent listening and communication skills both written and verbal; comfortable speaking in front of large groups is a plus
  • Able to prioritize work by thinking holistically to consider customer and enterprise needs, not just team needs
  • Able to decompose complex features into user stories that can be completed in a few days 
  • Able to tell a story and help the team demonstrate its results, even when the solution may not have a user interface 
  • Able to negotiate with business and technical colleagues at several levels in the organization 
  • Familiar with different interactions on desktop, tablet, and mobile devices
  • Understanding of user centered design principles is a plus
  • Understanding behavior-driven development is a plus 
  • Experience creating charts and graphs in Excel or Google sheets to show trends 
  • Self-directed and takes initiative to solve problems in a collaborative and time effective manner
  • Has a sharp eye for detail and excellent organization skills
  • Ability to adapt deliverables and plans as priorities shift
  • Ability to juggle multiple initiatives in a dynamic, highly collaborative environment
  • User Acceptance Testing experience
  • Conversation Design
  • AI Training
  • Familiar with Google Cloud Platform or other cloud platforms (AWS, Azure, etc) preferred
  • 1+ years of using lean and/or agile approaches to develop solutions preferred
  • Experience using the Scaled Agile Framework (SAFe) is preferred
  • SAFe Product Owner/Product Manager certification is preferred 
  • Certification or License in Leading SAFe (SA), SAFe for Teams (SP)or SAFe Product Owner/Product Manager (PO/PM) Conversational Design Preferred

Be part of an amazing culture where what matters to you, matters to us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability. All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and drug tests all employees.

Job Type
Full time

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