IT Assistant

Eikenhout Inc. | Grand Rapids, MI

Posted Date 2/23/2018
Description Eikenhout Inc is searching for an experienced IT Assistant to support the day-to-day operations and engineering of the network. As the IT Assistant, you will support the installation and maintenance of our software, hardware and network in an informal environment. This position also supports the end user through training and troubleshooting problems.

Some specific duties would include:
• Installing and configuring software, hardware and networks
• Manage network servers and technology tools
• Provide user support both in-house and remotely
• Setup accounts and workstations
• Troubleshoot and resolve issues with workstations, servers, networking and mobile devices
• Ensure security through access controls, backups and firewalls
• Collect and review network utilization data for capacity and planning purposes
• Assist in developing, implementing, testing and maintaining disaster recovery plans
• Rigorously create and maintain documentation for all processes and procedures
• Maintain up-to-date knowledge of emerging tools and technologies
• Upgrade systems with new release and models
• Work with software/hardware vendors and providers to resolve technical issues
• Add and maintain email accounts
• Add and maintain building security accounts
• Provide occasional 24x7 on-call support

This position requires excellent technical, customer service and organizational skills to support network operations for the entire team. This best candidate will have the ability to function successfully in both team and independent work environments.

Eikenhout is a Michigan based distributor of exterior building products. We have been delivering fine building products to Michigan contractors for over 120 years. We have 8 locations throughout this beautiful state and look forward to future growth.
Qualifications & Education Requirements
• 5 years’ experience in PC, Server and Network Support
• Knowledge of system security and data backup/recovery
• BS/BA in Information Technology, Computer Science or related field; professional certifications (e.g. MCSA) a plus
• Must be able to climb ladders, lift in excess of 40 pounds and perform all work as assigned.
• Must be willing to be on call, and work weekends and holidays as needed.

Preferred Skills
• Windows 7-Windows 10
• VMWare
• Microsoft Server 2008-2016
• Firewalls
• Switches
• Some knowledge of Linux
We Offer Great Benefits
• Awesome team
• Competitive Salary
• Medical, Dental, Vision and Life & Disability Insurance
• 401K
• Paid Time Off
Computer / Information Systems

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Address346 Wealthy SW
Grand Rapids, MI 49503