Housing and Aftercare Advocate

Mel Trotter Ministries | Grand Rapids, MI

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Posted Date 11/29/2019

This position is responsible for building positive relationships with guests and assisting them towards ending their homelessness. Contact is initiated by a referral to the housing program from a Program Advocate. The advocate will provide supportive case management for individuals entering into the MTM Housing Program, and beginning their journey into permanent housing, to help ensure continued success and complete independence.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Core Competencies

Passionate - commitment to faith-based approach to advocacy for the guests

Humble – supportive team player, acknowledges own gifts and those of others, transparent, seeks input, admits and learns from mistakes, highly coachable and approachable

Hungry – initiative, innovative, goal-oriented, eager contributor, dedicated work ethic

People Smart – empathy, compassion, active listener, self-aware, sensitive across racial, class, and cultural lines, ethical, approachable

Working Conditions

Regular standing, walking, climbing, crouching, bending, pushing, or pulling

Understand, speak, read, and write fluent English

Ability to communicate verbally and to accurately hear, with hearing correction

Ability to see 20/20, with vision correction

Able to lift up to 50 pounds occasionally, and up to 35 pounds regularly

Able to use fine motor hand functions

Frequently exposed to varying temperatures from below 32 degrees to above 80



Proficient with Microsoft Office Suite

Bachelor’s Degree in Social Work or Human Services, or equivalent years’

experience in a related position

Detail-oriented, highly organized

Exceptional verbal and written communication skills, including business writing

Valid driver’s license

Job Plan

Responsible to provide suggested case management services to identified individuals

who move out of MTM programming and MTM housing

Responsible to set up one-on-one appointments to assist individuals in housing

searches, completing the Housing Choice Voucher (HCV) paperwork, and filling out


Work together with Guest’s advocate to assess barriers of individuals experiencing

homelessness to most appropriate and available housing needs

Serve as an ongoing liaison between MTM and housing agencies, private landlords,

transitional housing and sober living housing opportunities, and permanent supportive

housing agencies.

Coordinates relationships with different community agencies, specifically related to

serving the needs of MTM housing

Advocate for individuals as they build their own support network in the community in

which they live

Identify community resources for individuals experiencing homelessness and

distribute to guests and program team

Record case notes in guest’s files, in Guest VCM and Homeless Management

Information System (HMIS)

Provides mediation when needed between landlord and MTM guest to develop a plan

to obtain and/or maintain housing

Support MTM housing guest in accessing and utilizing public transportation and

transport guests as deemed necessary

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