Amazon Retail Lead - Detroit Area (Full Time)

Amazon Jobs | Detroit, MI

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Posted Date 7/02/2019

The Team

Join the Amazon retail team that launched Amazon Books and Amazon 4-star. We provide a unique extension of through a curated product selection, our associates’ ability to engage in impromptu conversation, and physical spaces designed for discovery and exploration. We are passionate about creating a shopping experience that customers love. If you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you.

The Role
We are looking for a Lead Associate who can bring Amazon’s customer obsession to life in a retail environment and make Amazon stores a destination for discovering the best that has to offer, whether that be books, devices, services, or other highly rated products from You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital role in modeling expectations for associates and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun.

In this role you will:
· Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
· Maintain deep product knowledge with the ability to clearly and effectively communicate and demonstrate product features, pricing, and program offers to customers.
· Provide ongoing training in areas including demo and selling skills, product knowledge, and store operations, give peer-to-peer feedback on standard operating procedures, and assist manager in identifying training needs.
· Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
· Assist manager with operational functions, including merchandising, safety, reporting, interviewing and onboarding.
· Assist manager with supervisory functions when manager is not available, including scheduling, payroll management, timesheet verification, and time and attendance.
· Help identify trends that contribute to the customer and associate experience and support the manager in building a strong store culture.
· Troubleshoot on-site, ensuring all product displays are working properly and assisting customers with products they have purchased.
· May be required to open and close the location, staff the location by yourself, and make decisions independently to help customers.
· Work with manager to maintain the physical safety of the merchandise and the store.

Job Requirements:

· Candidates must be at least 18 years of age
· Work flexible hours including nights, weekends and holidays
· You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
· Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role


· High School diploma or equivalent military or professional experience
· 3+ years of experience in a retail or customer facing environment, or 1+ year of Amazon experience
· 1+ year of retail key-holder or supervisory experience, or 1+ year of Amazon experience
· Experience working independently with minimal supervision


· 1+ year of merchandising or planogram experience
· Experience with detail-oriented work
· Strong verbal communications skills

Job Type
Full time

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