Showroom Coordinator

Etna Shared Services | Grand Rapids, MI

Posted Date 8/19/2020

Are you the one that could kill it, if you were given all the tools and a beautiful showroom? We are looking for you! Only hungry, hard-working, knowledgeable, friendly, accountable applicants will be considered.

We hand pick the best people, who strive to understand our clients’ overall visions, and who focus on turning those visions into reality.

Job Summary:

Serves residential customers as a liaison between plumber and homeowner while meeting or exceeding company sales and profit goals.

Essential Duties and Responsibilities:

These include the following and others may be assigned.

  • Meet or exceed the expectations of our customers by providing a positive customer experience.
  • Share responsibility of assisting walk-in showroom customers.
  • Share responsibility for answering phone calls coming to showroom.
  • Accurately tracks and records the visitors on the visit count sheets and turns them in by the 5th of the following month
  • Provide Builder Information through help desk.
  • Track all quotes and assist in closing ongoing sales projects.
  • Keep up on all current products, product trends, and training.
  • Resolve customer concerns and inquiries.
  • Make sales calls on Builders, Designers, Architects, and other potential customers.
  • Meet or exceed sales and profit margin goals.
  • Maintain product displays and literature.
  • Participate in activities and meetings that potentially will increase sales, including but not limited to Etna promotions, Parade of Homes, and home shows.
  • Participate in marketing activities, such as mailings.
  • Represent Etna with related professional organizations.
  • Lock and secure showroom if designated key carrier.
  • Meet standards for showroom Best Practices.
  • Regular and predictable attendance.
  • Work safely.

Supervisory Responsibilities:

  • None

Knowledge, Skills, and Abilities:

  • Strong knowledge of Company products and their applications.
  • Effective communication and interpersonal skills.
  • Effective selling, customer service, and negotiation skills.
  • Maintain professional image as a representative of the company.
  • Availability for occasional day, evening, weekend, and overnight travel.
  • Availability to work evenings and weekends as needed.
  • Ability to read and interpret documents, such as operating and maintenance instructions and procedures manuals.
  • Ability to add, subtract, multiply, and divide with or without using a calculator.
  • Ability to calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume.
  • Working knowledge of Microsoft Office products and Eclipse.
  • Ability to operate standard office equipment.
  • Ability to effectively manage multiple tasks, priorities, and deadlines and easily adapt to changing situations.

Education and/or Experience:

  • High School Diploma or equivalent; or
  • Six months to a year of related experience and training; or
  • Equivalent combination of experience and education.

Certifications and/or Licenses:

· Valid driver’s license and acceptable driving record

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Frequently required to talk and hear; reach, grasp, handle, and use fingers.
  • Regularly required to sit; and stand and walk.
  • Occasionally required to climb, stoop, crouch, and kneel; carry; and lift up to 25 pounds.
  • Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
  • Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
  • Work performed primarily inside.
  • The noise level in the environment is usually moderate.
  • Pass substance abuse screening.
Job Type
Full time

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