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Asset Protection Retail Operations Center Coordinator
Grand Rapids, MI
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Currently, Meijer is looking for a Asset Protection Retail Operations Center Coordinator. Provides Asset Protection support and expertise to Asset Protection field teams and store leadership through the use of camera technology and functional job knowledge. Provides a centralized and continuous resource for concerns involving safety, security and fire protection. Maintains and communicates the Asset Protection priorities of Life Safety, Civil Liability & Property Loss when assisting stores with concerns. Communicates and escalates situations to appropriate Asset Protection leadership as necessary. Maintains and updates various Asset Protection systems and databases for accurate retrieval of information. Practices 200% Safety – Self and Others.
Drives stockloss reduction efforts by monitoring stores in real time and having an immediate response to theft.
Contacts law enforcement on behalf of stores for serious criminal events and alerts Store Detectives and Store Directors-in-Charge to suspicious persons and/or situations.
Conducts video audits to identify process adherence, safety concerns, and responds to financial crimes to reduce losses
Captures and saves video for a variety of purposes including Risk Management and law enforcement requests.
Triages store requests/concerns and contacts appropriate person(s) for resolution.
Conducts initial investigations and partners with Regional AP
Thoroughly documents their actions within the case management system.
Performs other duties as required
High school graduate or equivalent.
Prior asset protection experience preferred
Ability to learn and understand store fire and security systems
Ability to become a certified store detective (if not already certified)
Experience with office technology tools (current examples include Word, Excel, and PowerPoint)
Ability to remain calm and objective under pressure
Ability to learn and understand current camera technology and software
Basic understanding of the criminal and civil justice systems
Basic understanding of Organized Retail Crime (ORC)
CPR/AED trained and certified
Ability to maintain a professional appearance
Committed to reliable and consistent attendance.
This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.
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