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  Full Job Description    (Date Posted: 12/7/2017)
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Job Title:   Seasonal Retail Sales Associate
Job Description:   Responsible for creating an environment of good customer service through actions.

This includes ensuring customer transactions are processed accurately and efficiently, ensuring the Company’s “2-in-a-line” standard, reinforcing Customer Service Desk standards and resolving customer problems by following policies and procedures in conjunction with following the “YES WE CAN” policy.

- Balances and processes refunds and media from sales and return registers.
- Processes cash deposits and currency orders;
- completes and submits daily reports to Store Management and Cash and Sales Audit department.

Primary Responsibilities:

Customer Service:
  • "Smiles and Says Hi!" Contributes to customer oriented atmosphere within store by smiling and saying hi to all customers and Associates encountered. Encourages others to smile and say hi.
  • Adheres to the "Yes We Can" policy and efficiently resolves customer's questions and requests. Supports fellow Associates through Yes We Can actions and behaviors.
  • Uses the 5 step "GREAT" program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.
  • Answers incoming phone calls, transfers phone calls and uses paging system in a professional manner.
  • Solicits and processes quick Kohl's Charge applications.
    Solicits e-mail addresses from customers.
  • Processes credit payments and resolves customers’ credit problems. Handles payments on NSF checks in a professional manner.
    Provides proper information and instruction to customers interested in the gift registry. Promotes the registry to prospective clients and handles their inquiries in a professional manner and in accordance to Company policy. Handles gift registry problems in a quick and efficient manner.
  • Adheres to "2-in-a-line" standard and calls for backup when needed.

  • Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner. Opens, closes and balances register and records information on a balance sheet.
  • Regularly identifies and informs Customer Service Supervisor and Loss Prevention Supervisor of register variances and errors. Investigates variances and errors to help in their correction.
  • Prepares funds and media for cash registers at opening and closing. Provides change for registers and collects cash and media pick-ups. Performs register reads and resets.
  • Processes daily reports generated by the COSA system. Separates and submits reports, balance sheets, and media to the Cash and Sales Audit department.
  • Maintains the Cash Office equipment in good operating condition. Informs Customer Service Area Supervisor of any operating problems. Maintains a neat, clean and organized Cash Office.
  • Ensures prompt removal of merchandise returns and holds. Makes sure all merchandise is folded, hung, tagged and priced appropriately before returning to the sales floor.
  • Processes damages and the appropriate paperwork correctly. Tags vendor return items. Call for department to pick up returns.
  • Maintains a neat, clean and organized customer service area.
  • Maintains consistent communication and follow through with E3's on any signing or “Yes We Can” opportunities.
  • Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.

Other Duties and Responsibilities:
  • Performs other duties as assigned. Examples may include, but are not limited to,
    • assisting with cash pick-ups at the Point-of-Sale,
    • greeting customers at assigned stations,
    • assisting customers at Point-of-Sale,
    • assisting with recovery in departments,
    • and assisting in the preparation and taking of inventory.

Requirements:   Preferred Qualifications:
  • Prior experience in customer service or in cash balancing and processing.

Job Requirements:
  • Ability to lift 50 pounds on an occasional to frequent basis. Greater than 50 pounds = 1 Associate per 50 pounds.
  • Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
  • Adherence to Company policy and procedures is required.
  • Regular attendance is required.

Additional Information:
  • Effective verbal and written communication skills.
  • Basic math and reading skills, legible handwriting, and attention to detail.
  • Ten key calculator skills, Windows based systems comfort level.
  • Ability to work as part of a team and interact effectively with others.
  • Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs.
  • Please discuss requests for reasonable accommodations with hiring manager.
Salary:   Competitive
Benefits:   .•*~*•..•*~•.VERY Generous Associate Discounts.•*~*•..•*~•.
Also: Seasonal Retail Sales Associate
start at Part Time, with the potential for Full Time.
Job Category:   Customer Service
General Labor
Retail / Grocery

Location:   Grand Rapids, MI
Type:   Part Time
Contact Person:   Human Resources
Title:   Manager
Address:   3131 Woodland Dr.
City:   Grand Rapids
State:   Michigan
Zip:   49512
Email:   Upload your resume to this posting
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