Highest Education Level Required:
High School/GED Or Equivalent
The telesitter monitor technician will provide continuous observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at risk behaviors. Summons the nursing staff if the patient requires assistance. Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.
Essential Functions and Responsibilities:Demonstrates understanding and proficiency of the use of the AvaSys Telesitter solution software.Maintains visual observation at all times. Verbally redirects patient over digital 2-way audio device that is in patient room. Immediately summons the nursing staff if the patient requires assistance.Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN.Participates in hand-off of pertinent information/behavior about assigned patients when arriving on the unit and upon completion of shift assignment.Provides patient with explanations as necessary, but does not counsel or provide opinions. Demonstrates behaviors in line with service excellence.Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to charge RN.Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.ORIENTATION-Successful completion of unit-specific core competencies as defined in the orientation check-list. Knowledge, Skills and Abilities:High school diploma or G.E.D.Nurse Aide or Medical Assistant certification preferred.Previous experience in a hospital with direct patient care experience preferred.Ability to communicate effectively with patients using a microphone and headsetAbility to communicate with hospital staff and respond quickly to patient behavioral changes.Ability to use discretion and courtesy when working with patients, visitors, and staffCurrent Basic Life Support (BLS/CPR) provider—required.Basic Microsoft windows experienceEfficiency in multitaskingAbility to prioritize simultaneous situationsCapable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty.Basic computer operation skills.