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  Full Job Description    (Date Posted: 11/14/2017)
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Job Title:   Customer Care Representative
 
Job Description:   EPS Security has an opening for a talented individual to join the Customer Care Department. This person will be responsible for providing excellent service to our customers.

Duties included (but not limited to):
  • Respond to customer inquiries.
  • Work with other departments to resolve customer problems and concerns.
  • Quote and process appropriate paperwork for small add-on work.
  • Assist with various duties, such as online billing and customer spreadsheets for the sales department.
 
Requirements:   Qualified candidates will have:
  • A high school diploma or GED.
  • One (1) to three (3) years data entry experience.
  • Proficient in Microsoft programs (Word, Excel and Outlook).
  • Interpersonal skills needed to deal courteously with co-workers and customers.
  • Organizational skills required and prioritizing work to meet required deadlines.
  • Must be detail oriented and exhibit a high degree of accuracy.
  • Must have a friendly phone voice with a positive attitude.
  • Two (2) plus years’ experience in customer service preferred.
  • Must have excellent verbal and written communication skills and have a passion to help others.
  • Must be able to pass a criminal background check and drug screen.

EPS Security has been providing security services to West Michigan since 1955.

What began as a modest, local operation with a handful of employees has blossomed into a multi-state company with more than 200 employees, 4 satellite offices and over 20,000 satisfied customers.

Over the past decade, EPS has more than doubled in size. We currently rank among the top 30 largest security providers in the nation. However, we are not a giant national corporation out of touch with our customers, nor do we aspire to be one.

We offer the stability, experience, skills and technology of a national provider; yet the people who manage EPS are the same local people who own it.

        We are your neighbors!
 
Salary:   hourly
 
Benefits:   Compensation/Benefit Package:

Competitive Salary
Healthcare/Dental
401(K) plus Company Contributions
Disability/Life Insurance
Paid Time Off
Paid Holidays
 
Job Category:   Administrative / Clerical
Banking / Financial
Communications / Media
Computer / Information Systems
Customer Service
Other


Location:   Grand Rapids, MI
 
Type:   Full Time
 
Contact Person:   Human Resource
Title:   Manager

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